Shipping policy

At Pain Relief Depot, we take pride in providing fast, reliable and secure delivery for every order. Our goal is to ensure your products arrive quickly and in perfect condition, wherever you are. To achieve this we work only with trusted carriers and maintain quality control throughout the process.Standard shipping is $5.90. Orders of $49.90 or more ship free.

Order Processing

All orders are processed within 0–24 hours of payment confirmation, excluding weekends and public holidays. Your package is prepared and handed to our logistics partners as quickly as possible. During periods of exceptionally high order volume or unforeseen supply chain interruptions, processing times may extend slightly, but we always aim to dispatch your order at the earliest opportunity.

Shipping Times

We ship internationally. Delivery times typically range from 4–12 business days depending on your location, carrier performance and local customs procedures. Business days do not include weekends or public holidays. Some rural or remote areas may require additional delivery time. While most orders arrive within the estimated timeframe, delays may occasionally occur due to factors outside our control such as customs inspections, weather disruption or global transport issues.

Tracking Your Order

Once your order has been dispatched you will receive a shipping confirmation email containing your tracking number and a direct link to monitor delivery progress. Tracking information may take 24–48 hours to update after your package has been handed to the carrier.

Customs, Duties and Taxes

International orders may be subject to customs inspections, import duties and taxes, which are determined and collected by your local authorities. These fees are the responsibility of the customer and are not included in the product price or shipping cost. We recommend contacting your local customs office for further details if you are unsure of potential charges.

Address Accuracy

It is the customer's responsibility to provide accurate and complete shipping information at checkout. We cannot be held responsible for delays, losses or additional fees caused by incorrect or incomplete addresses. If you notice an error in your shipping details after placing your order, please contact us immediately so we can attempt to correct it before dispatch.

Lost or Delayed Shipments

If your order appears delayed beyond the expected delivery timeframe, we recommend first checking your tracking link for the latest updates and contacting your local carrier for more information. If further assistance is required, our customer support team is available to investigate and liaise with the shipping provider to resolve the matter. Where a shipment is confirmed lost, we will work with you to arrange a suitable resolution, which may include a replacement or a refund.

Contact

Our commitment is to make every shipping experience as smooth and stress-free as possible. From the moment you place your order to the day it arrives at your door, we handle your delivery with care and reliability. If you have any questions about shipping or delivery, please contact our support team with your order number.