PainRelief Care+ Membership & Subscription Terms
These terms apply to the PainRelief Care+ membership offered by Pain Relief Depot. PainRelief Care+ is sold as an automatically renewing subscription. By purchasing a membership you agree to these terms in addition to our Terms of Service.
What PainRelief Care+ is
PainRelief Care+ is a paid shopping membership. It gives members a discount on products sold at painreliefdepot.com together with the additional benefits listed below. PainRelief Care+ is not insurance, it is not a health plan, and it is not a medical service. It does not cover, reimburse or pay for any medical cost.
Member benefits
- Member discount: 20% off the regular price of products in our store while your membership is active. The discount does not apply to the membership fee itself or to gift cards, and cannot be combined with other discount codes unless we say so.
- Free shipping: free standard shipping on orders placed while your membership is active, with no minimum order value.
- Member support: email support from our team, with a reply normally within hours during business days. See "Support is not medical advice" below.
- Weekly tips: a weekly email with pain relief tips. You can unsubscribe from these emails at any time without affecting your membership.
- Course and e-book: access to our natural pain relief course and e-book while your membership is active.
- Early access: the opportunity to order newly released products before they are offered to non-members.
- Extended guarantee: our money-back guarantee is extended from 30 days to 90 days for orders placed while your membership is active. All other conditions of our Refund Policy apply.
How to use your member benefits
Sign in to the customer account that holds your membership before you shop. Your member discount and free shipping are then applied automatically in your cart and at checkout. If you add a membership to your cart together with products, the member discount is applied to those products in the same order. After you join, it can take a short time before our system recognizes your new membership on later orders. If a member benefit is ever missing from an order, contact us and we will correct it.
Membership is for personal, household use only. We may limit quantities or decline orders that appear to be for resale.
Plans, price and billing
- Monthly plan: $9.90 per month, charged to your payment method each month. The monthly plan has a minimum term of 3 monthly payments ($29.70 in total).
- Annual plan: $79.00 per year, charged once per year in advance.
Your membership renews automatically. We charge the payment method you used at checkout at the start of each billing period (each month on the monthly plan, each year on the annual plan) until you cancel. Prices are in US dollars. Applicable taxes may be added at checkout. If we change the price of your plan, we will email you at least 30 days before the new price applies, and you may cancel before it takes effect.
For annual plans we send a reminder email before each renewal.
How to cancel
You can cancel at any time from your customer account on painreliefdepot.com, or by emailing us at painreliefdepot@outlook.com from the email address on your membership. We will confirm your cancellation by email.
- Monthly plan: you can cancel at any time once your first 3 monthly payments have been made. If you ask to cancel before then, your membership stays active and ends after the third payment, with no further charges after that.
- Annual plan: you can cancel the renewal at any time. Your membership stays active until the end of the year you have paid for and then ends, with no further charges.
There is no cancellation fee. After cancellation your benefits continue until the end of the period you have paid for.
Refunds of the membership fee
If you have not used any member benefit (no discounted order, no free-shipping order and no course access), you may request a full refund of your first membership payment within 14 days of purchase. Otherwise membership fees already paid are not refundable, except where the law requires. If a membership fee is refunded, the membership ends and any member discount received in the same order may be charged back or deducted from the refund. This does not affect your rights under our Refund Policy for products you buy.
Failed payments
If a renewal payment fails, we may try to charge your payment method again over the following days. If payment cannot be collected, your membership and its benefits end.
Support is not medical advice
Our support team provides general wellness information and product guidance only. We are not doctors, we do not diagnose, treat or cure any medical condition, and nothing we send you is a substitute for advice from a qualified healthcare professional. If your pain is severe, sudden, getting worse, follows an injury, or comes with symptoms such as chest pain, numbness, weakness, fever or loss of bladder or bowel control, contact a doctor or emergency services immediately. Always speak to your doctor before changing any treatment.
Changes and termination
We may add to or change member benefits from time to time. If we make a change that significantly reduces your benefits, we will email you in advance and you may cancel and receive a pro-rated refund of any prepaid period. We may end a membership that is used fraudulently, for resale, or in breach of these terms.
Contact
Pain Relief Depot
74-78 Stanley Street, Flat 5, 4/F Won Hing Building, Hong Kong 999077
Email: painreliefdepot@outlook.com
Phone: +1 479 337 8044